Simple rules
Returns & refunds
Check your parcel at the door. If something is wrong, tell us within 48 hours.
Check your parcel
Delivery
Please open and check your parcel in front of the delivery agent before you accept it. If an item is wrong, leaked or damaged, tell the agent and message us straight away.
If something is wrong
We will fix it
- Wrong, leaked or damaged item: tell us within 48 hours of delivery.
- Send a photo or video of the parcel and the item on WhatsApp, with your order number.
- We will replace it or refund you within 3 days.
- Lost in transit: we will replace it or refund you.
What we cannot accept
Please note
- Change of mind, or a scent that is not to your taste.
- Claims made after 48 hours of delivery.
A decant is opened personal care. If you are new to a scent, start with 3 ml or 5 ml before choosing a bigger size.
Need help?
We reply on WhatsApp
Message us with your order number and we will help.
G.Scent by Gentify is an independent perfume seller and is not affiliated with, sponsored by or endorsed by any fragrance brand. Brand names and trademarks belong to their respective owners and are used only to identify the fragrance.