FAQ
1. Shipping Information
Q: What are the delivery charges?
- For deliveries inside Dhaka, the charge is 80 BDT.
- For deliveries outside Dhaka, the charge is 120 BDT.
Q: How long does delivery take?
- Inside Dhaka: 2-3 business days.
- Outside Dhaka: 3-5 business days.
Q: How can I track my order?
Once your order is confirmed, we’ll send you a confirmation message with tracking details. For updates, feel free to contact our customer support team.
Q: Can I change my delivery address after placing an order?
Yes, you can update your delivery address by contacting us immediately after placing the order. Changes may not be possible once the order is processed.
2. Return Policy
Q: What is your return policy?
We accept returns if:
- The product is damaged during delivery.
- You receive a defective or incorrect item.
Q: How do I initiate a return?
Contact us within 3 days of receiving your order via email or phone, providing details of the issue along with photos of the product.
Q: Do you offer refunds?
Refunds are processed for eligible returns. Once we verify the issue, we will issue a refund or replace the item, depending on your preference.
Q: Can I return an opened product?
Returns are only accepted for unopened and unused products unless the item is defective or damaged.
3. Product FAQs
Q: Are Gentify products suitable for all hair and beard types?
Yes, our products are designed to work effectively for all hair and beard types.
Q: Are your products made with natural ingredients?
Absolutely! Gentify products are crafted with natural ingredients, including nourishing oils and essential nutrients, ensuring safe and effective results.
Q: Can I use the hair serum on colored or chemically treated hair?
Yes, our hair serum is safe for use on colored and chemically treated hair. It helps repair damage and restores moisture.
Q: How often should I use the beard oil and hair serum?
- Beard Oil: Use daily for best results, especially in the morning or after washing your beard.
- Hair Serum: Use 2-3 times weekly or as needed on damp or dry hair.
Q: Do you test your products on animals?
No, Gentify is committed to cruelty-free practices, and we do not test our products on animals.
If you have additional questions, feel free to contact us at info.gentify@gmail.com or call +8801327407164. We’re here to help!