At Gentify, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, gentifybd.com, or use our services.
Last updated: 26 July 2026
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, delivery address, and email address when you place an order, when you begin an order on our website, or when you contact us. Details entered into our order form are saved as you enter them, as explained in section 3.
- Non-Personal Information: Browser type, device information, and IP address collected through cookies and similar technologies for improving website functionality.
2. How We Use Your Information
We use the collected information to:
- Process and deliver your orders through our Cash on Delivery service.
- Improve your shopping experience on our website.
- Respond to your queries and provide customer support, including over WhatsApp.
- Send promotional offers, updates, and newsletters (with your consent).
- Ensure website security and prevent fraudulent activities.
3. Incomplete Orders and Order Confirmation Calls
When you begin an order on our website, we save the details you enter into the order form, including your name, phone number, email address and delivery address, at the moment you enter them and before you press Place Order.
We do this because orders are sometimes interrupted. A page closes, a connection drops, or a step is missed, and the order never reaches us. If that happens, a member of our team may call you or message you on WhatsApp using the number you provided, to confirm whether you still want the order and to complete it for you. Confirming your order is the only reason we contact you using these details. We do not sell them and we do not share them with advertisers.
Alongside these entries we also store your device type and IP address, which protect the form against automated abuse, and the page or campaign that referred you, which helps us understand where orders are being interrupted.
These records are kept only as long as they serve that purpose. Once your order is completed the record is marked as converted and deleted within 90 days. Records that never lead to an order are deleted within 180 days.
You may ask us at any time for a copy of these details, for a correction, or for their deletion, by emailing info@gentifybd.com or calling +8801327407164. We will respond within 30 days.
4. Beard Health Check and Elite Membership
Two features on our website collect your details outside the ordering process. Both are optional and neither is required to shop with us.
Beard Health Check. When you complete the free Beard Health Check, we store the answers you give about your beard and skin, along with your name, phone number and email address, your resulting score and recommendation, your device type, a shortened form of your IP address, and the page or campaign that referred you. We use this to give you your result, to send you the result and guide by email, and to recommend suitable products. We may also contact you about your result.
When you complete the Beard Health Check we also send Meta (Facebook and Instagram) a record that a completion took place, so that we can measure our advertising. Your name, email address, phone number and country are converted into an irreversible code before they are sent, so Meta receives a matching key rather than readable contact details. Meta processes this under its own privacy policy. You can manage personalised advertising through your Facebook Ad Preferences.
Elite Membership. When you join Gentify Elite we store your name, phone number, email address and a shortened form of your IP address, so that we can send your welcome email and your member discount code, and recognise you as a member if you sign up again. Membership details are not sent to any advertising platform. Your welcome email is delivered through our email service provider, which processes it on our behalf.
How long we keep this. Beard Health Check entries have your contact details erased after 18 months, after which only the anonymous answers and score remain so we can understand common grooming concerns. Elite Membership is a lifetime benefit, so we keep your membership details for as long as you remain a member, and we delete them whenever you ask.
For either feature, you may ask us at any time for a copy of your details, for a correction, or for their deletion, by emailing info@gentifybd.com or calling +8801327407164. We will respond within 30 days.
5. How We Protect Your Information
Gentify takes reasonable measures to protect your data, including:
- Secure storage of personal information with limited, role-based access.
- Encrypted (HTTPS) connections across the website.
- Retaining personal data only for as long as needed to fulfil orders, provide support, and meet legal obligations.
6. Sharing Your Information
We respect your privacy and do not sell, rent, or share your personal information with third parties except as required to:
- Fulfill your orders (e.g., with delivery partners).
- Comply with legal obligations or enforce our terms of service.
7. Use of Cookies
Cookies are small files stored on your device to enhance website performance and tailor your experience. You can disable cookies in your browser settings; however, this may affect website functionality.
8. Analytics and Advertising
To understand how visitors use our website and to show relevant ads, we and our partners use cookies, pixels and tags that may collect usage data, including:
- Google Analytics (GA4) and Google Tag Manager for website traffic and usage analytics.
- Meta (Facebook) Pixel to measure and improve our Facebook and Instagram ads, including remarketing to people who have visited our website.
- Google Ads for conversion tracking and remarketing across Google’s network.
- Microsoft Clarity for anonymous session and usability analytics.
These partners process data under their own privacy policies. You can opt out of personalised ads through your Google Ad Settings and Facebook Ad Preferences, and manage cookies in your browser settings.
9. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of receiving promotional emails by clicking the “Unsubscribe” link in any email.
- Request a copy of the data we hold about you by contacting us.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this page periodically for the latest updates.
11. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us:
- Email: info@gentifybd.com
- Phone: +8801327407164
- Address: Dhaka, Bangladesh