Thank you for shopping with Gentify! We strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we’re here to help. Please review our return policy below.

1. Items must be returned within 7 days of the delivery date.
2. Products must be unused, unopened, and in their original packaging with all tags and seals intact.
3. Proof of purchase, such as the order confirmation email or receipt, is required to process a return.

• Items marked as “Final Sale” or “Non-Returnable.”
• Opened or used personal care items.
• Products with damaged packaging due to improper handling by the customer.

1. Initiate a Return: Contact our customer support team at info.gentify@gmail.com or +8801327407164 to request a return. Please include your order number and reason for return.
2. Prepare Your Item: Ensure the product is securely packed to avoid damage during transit.
3. Ship the Item: We will provide a return shipping address. Customers are responsible for the return shipping costs unless the item is defective or damaged upon receipt.
4. Inspection & Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.

• Email: info.gentify@gmail.com
• Phone: +8801327407164

Your satisfaction is our priority, and we appreciate your understanding of our return policy guidelines.