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Gentify

Return Policy

Thank you for shopping with Gentify! We strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we’re here to help. Please review our return policy below.

Last updated: 20 June 2026

1. Eligibility for Returns

  1. Items must be returned within 3 days of the delivery date.
  2. Products must be unused, unopened, and in their original packaging with all tags and seals intact.
  3. Proof of purchase, such as the order confirmation or receipt, is required to process a return.

2. Non-Returnable Items

Certain products are not eligible for returns, including but not limited to:

  • Items marked as “Final Sale” or “Non-Returnable.”
  • Opened or used personal care items (for hygiene and safety reasons).
  • Products with damaged packaging due to improper handling by the customer.

3. Return Process

  1. Initiate a Return: Contact our customer support team at info@gentifybd.com or +8801327407164 to request a return. Please include your order number and reason for return.
  2. Prepare Your Item: Ensure the product is securely packed to avoid damage during transit.
  3. Ship the Item: We will provide a return shipping address. Customers are responsible for the return shipping costs unless the item is defective or damaged upon receipt.
  4. Inspection & Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7-10 business days via bKash, Nagad, or bank transfer, based on your preference.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 72 hours of delivery. We may request photos or videos as proof of the issue to expedite the resolution process. For verified damaged, defective, or incorrect items, we cover the return shipping and will replace the item or refund you in full.

5. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Contact Us

If you have any questions or concerns about our return policy, feel free to reach out to us:

Your satisfaction is our priority, and we appreciate your understanding of our return policy guidelines.

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